Head of Product Design - Software Cornwall

Website serendataUK Serendata

Gain Insights. Take Action. Create Change.

We are seeking a Head of Product Design with a passion for finding solutions that allow customers to enjoy and deliver significant value with Serendata Insight. The ideal candidate will be skilled at each stage of the design process and always focused on the needs of customers and partners.

You will lead the design of the Serendata Insights Change Management product. You will review the market and competitors and speak to current and prospective customers and partners to source and build qualitative and quantitative data to make informed design decisions. You will work with the CEO, Marketing, Sales, Customer Success and Engineering teams and establish a culture of constructive and robust feedback. In addition, you will manage any specialist contractors to help refine the product.

By partnering with cross-functional teams and customers, you will turn your insights into delightful features in a creative environment that requires proven leadership skills and the ability to execute a creative vision.

As the scope of the product grows, you will shape the Product function including processes, organisation and ways of working and there will be an opportunity to be responsible for managing a team of designers.


  • Lead the design of the Serendata Insight product
  • Analyse the existing change management market, as well as identify opportunities to improve and innovate
  • Analyse and quantify how the product satisfies current and future market needs and customer preferences.
  • Manage contributions from existing customers, partners and prospects
  • Manage contributions from the Serendata team and contractors.
  • Produce and present design ideas to cross-functional teams and senior leadership.
  • Set design requirements based on information from internal teams and user research.
  • Identify and test new feature and product improvement opportunities.
  • Coordinate with other design team members to ensure consistent and accurate communication. Growing the existing established design system.
  • Iterate existing designs to meet customer needs and preferences.
  • Work closely with our engineering team to improve usability and UX.
  • Own and improve the end-to-end design processes.


  • Proven experience in all phases of the design process including UX (user research, copywriting, wireframing, prototyping, usability testing) and UI (visual design, design systems, interaction design).
  • Strong experience and ability working with Figma.
  • Passion for crafting clean, easy to use interfaces.
  • An intuitive eye for customer needs beyond the obvious.
  • Excellent attention to detail.
  • Ability to collaborate with cross-functional team members.
  • Ability to collect and interpret both qualitative and quantitative feedback.
  • A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives.
  • Ability to effectively communicate design concepts.
  • Creative problem-solving skills.
  • Dynamic, creative personality, effective at engaging and influencing a variety of audiences.
  • Stay up to date on current industry trends and market conditions.
  • Recommend new tools and technologies by staying abreast of the latest trends and techniques.
  • A team leader with management experience.

To apply for this job email your details to talwyn.whetter@serendata.co.uk.